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Bruno1992
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stuck on 'starting up' screen

my box has been stuck on starting up screen for days randomly turning it’s self onto either tv for a hour or so or back to the welcome page then starting up again. I now have a arrow pointing down into a box on the tv. Everytime I call virgin and go through all the prerecorded options to pick they return with another prerecorded message about how they are sorry about problems in our area and cut me off!!! Yet out app says everything is great!!! Anyone with any ideas?? Thanks 

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Superuser
Superuser
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Re: stuck on 'starting up' screen

The box is trying to download an update & not succeeding.

The Forum Team here can book engineers but may take several days to respond.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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