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David_56
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signing into Virgin media store

when I was trying to sign into virginmedia store on my TV i noticed that there were no commas in teh selection, I have a comma in my password but could not sign in becausethere was no comma in the selectio, is there another symbol used instead of a comma.

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Message 2 of 10
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Re: signing into Virgin media store

Hi David_56,

 

Thank you for your post. 

 

There should be a option to select symbols. Are you unable to see any options for that?

 

^Martin

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David_56
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Message 3 of 10
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Re: signing into Virgin media store

the options are there but there is no comma, a full stop but no comma.  I have went through it symbol by symbol even checked on the upper case board and the lower case board I can find no commas.

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Re: signing into Virgin media store

Right I see. I have checked this on our side and I am unable to find the comma either. What I will do is report this to the relevant team. 

 

Are you able to access your account via the website on a computer and laptop and reset your password? 

 

^Martin

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David_56
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Re: signing into Virgin media store

Thank you glad you could not find it either, I am not going mad lol

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David_56
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Re: signing into Virgin media store

And yes I am able to access on my PV

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Re: signing into Virgin media store

No problem. 

 

^Martin

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Re: signing into Virgin media store

Glad to hear that. 

 

^Martin

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LittleMick73
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Message 9 of 10
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Re: signing into Virgin media store

Hi I hope you are aware that you need to create a separate pass word for virgin store, you don't use the one you access to see bills etc.Regards Micky
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David_56
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Message 10 of 10
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Re: signing into Virgin media store

thank you Mickey, I was already aware but thank you for taking teh time to enlighten me.

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