have intermittent problem with recording. It may be a coincidence but only with BBC2. Playback of program recorded is mixed up and flips back to another program on the channel (earlier) and subtitles are missing.
I'm sorry to hear about this, I've located your account to run some tests on the set top box and we're not detecting any errors from our end at the moment.
How many shows from BBC2 have you noticed this issue with? Are you getting this with any other content providers?
Look forward to hearing from you
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Thank you for your reply. It has happened about four times always on the same channel. Regards.
Thanks for getting back to me ph2
Testing the box again from our end shows no errors, I hope this means things have improved since your initial post?