hi, first time on this forum , i got a Tivo upgrade from virgin for my old box i think it was called a V+ but i'm not sure , anyway this tivo box has been nothing but trouble firstly when your watching a program and at the bottom of the screen is a display telling you the channel and what your watching , well when that happens the program jumps sometimes as much as 5 minutes back & i'm having to fast forward to get to the part i was at ,( doesn't happen all the time) but when it does it's really annoying ,secondly it has started buzzing when changing channels & when watching a recording it buzzes at the end ,it didn't use to do that when i first got it & there has been no change to the tivo surroundings ,thirdly it is really slow when going into stv or bbc player ,my old box never gave me these problems
thanks for your reply , i have broadband ,but i don't see why i should have to pay to get a V6 when it was virgin that insisted i take the upgrade , my old box was a lot better in many ways than this box .
Welcome back to our community. Thanks for reaching out to us in this platform.
Apologies for the issue you're having with your box. I know how it affects your viewing pleasure which is really frustrating. Let's see how we can help. Can you talk us through exactly how you're box is connected to your TV and/or other devices? Are you experiencing it with any live TV or On Demand / Catch Up content?
Hopefully, everything is all sorted now since your last post. Just let us know if you need anything.