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elainegambin
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no bill sent in email or by post

Hi I'm enquiring into not having received any paper bills or emails since ive signed up to your service (january). Payments have been taken from my account but I'd like to set up my online account to view my bills but I don't know my account number since I never received a welcome letter or a bill from virgin.

Many thanks! 

Elaine

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Re: no bill sent in email or by post

Hi elainegambin,

Thanks for your first post and welcome to our forums page.

Very sorry to hear you aren't receiving your bills or able to access your online account. I am more than happy to help with this, however, this is not something we can discuss on the public forum page. What I will do is, send you a PM asking for the details I would need, if you can reply to that, I will be more than happy to look into this further for you.

Thanks

Lindsey_C

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