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hkem
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new installation..set top box hung on update

Hi..I am new Virgin customer. Installation on 22nd July 2019. Set top box has gone into the message saying updating box, step 1 of 3. Been like it for hours now. Plus I seem to be getting erratic download speeds from new Hub 3 (and when running line speed check..internet goes down)

 

Any help please. I've tried all the suggested resets..no difference

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LittleMick73
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Re: new installation..set top box hung on update

Hi phone and go down the Tv faults route and insist an engineer be sent to sort it out. Regards Micky 

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hkem
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Re: new installation..set top box hung on update

Hi, Yes.."senior engineer" coming to check installation Thursday morning...hard faults coming all the time. Phone gone down now. I think they may have to start again! I can get internet via hub wireless...but any TP link extenders hang, and wireless speed erratic (can suddenly drop from 96Mbps to 12 Mbps)

Let's see what Thursday brings

Cheers H

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hkem
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Re: new installation..set top box hung on update

Different engineer arrived Thursday as arranged (and on time). After the usual shaking of head, and a lot of tut tutting when inspecting th einstallation that was carried out on Monday, he re-did all of the installation and now it all works a treat. Phone not working was down to incorrect filter on back of hub.

Happy now, but less than impressed with the first attempt.

 

H

 

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