I'm really sorry to hear you're having trouble with your TiVo®.
I've run diagnostics on your equipment and I've picked up an issue with your signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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we've been having this issue for several weeks now - everytime we watch netflix via virgin it drops out every 10mins or so then buffers to 20% - we've tried everything and are a bit fed up! how can this be resolved, it seems to be an issue for a lot of people?
Is anyone from Virgin actually looking into why there is trouble using Netflix after all it's not a free service we are paying to use it and that's on top of paying Virgin to watch free view well actually less than I can watch on freeview. Please let your customers know what is happening.
Hi I get the same problem. Been having it with netflix for about a year now. As I have got a smart TV I decided to play netflix through an app instead of virgin. If you contact virgin they don't seem to know what to do so best try and do without them even though your paying for their services.