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Paul251
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Message 1 of 15
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netflix

netflix keep dropping out and reporting device not connected to the internet on my tevo box. isee alot of people are getting this. what is the solution

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LittleMick73
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Message 2 of 15
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Re: netflix

Hi What box do you have is it a V6.Regards Micky
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Forum Team (Retired) Josh_RW
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Message 3 of 15
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Helpful Answer

Re: netflix

Hi Paul251,

 

Thanks for posting!

 

I'm really sorry to hear you're having trouble with your TiVo®.

 

I've run diagnostics on your equipment and I've picked up an issue with your signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Paul251
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Message 4 of 15
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Re: netflix

no its a older one.

 

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Forum Team (Retired) Rose_B
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Message 5 of 15
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Re: netflix

Hi Paul251,

Josh_RW is away at the moment so I have replied to your private message.

Thanks

Rose
Forum Team


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rosedale
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Message 6 of 15
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Re: netflix

I've been having the same problem on my TiVo box for the last week, cannot get Netflix just keeps sayin cannot connect.

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tbayliss
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Message 7 of 15
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Re: netflix

we've been having this issue for several weeks now - everytime we watch netflix via virgin it drops out every 10mins or so then buffers to 20% - we've tried everything and are a bit fed up! how can this be resolved, it seems to be an issue for a lot of people?

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rosedale
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Message 8 of 15
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Re: netflix

Is anyone from Virgin actually looking into why there is trouble using Netflix after all it's not a free service we are paying to use it and that's on top of paying Virgin to watch free view well actually less than I can watch on freeview. Please let your customers know what is happening.

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bug582003
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Message 9 of 15
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Re: netflix

Hi I get the same problem. Been having it with netflix for about a year now. As I have got a smart TV I decided to play netflix through an app instead of virgin. If you contact virgin they don't seem to know what to do so best try and do without them even though your paying for their services.

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Forum Team (Retired) Josh_RW
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Message 10 of 15
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Re: netflix

Hi tbayliss,

 

Welcome to the Community!

 

I'm sorry to hear you've had trouble with Netflix.

 

I've located your account and I can see you've had a technician booked which as since been cancelled. Is everything okay now?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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