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paulhamnd
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missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

The web version of "on demand" http://anywhere.virginmedia.com/on-demand/browse/tv/

is missing the latest episodes of DC Legends, Blacklist, Blindspot, Elementary.

It is also missing new shows like MacGiver.

The TV version has all the episodes but my wife is watching Corrie!!! Please help!!!

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paulhamnd
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

here's a fun fact, when you contact Virgin about this they tell you that you can't watch "on demand" through http://anywhere.virginmedia.com/on-demand/browse/tv/ even though you've been doing it for years & the web page is there. Plus when you raise a complaint that customer service doesn't know what it's talking about you get ignored. Glad Virgin is committed to excellence in customer service!!! 

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Message 3 of 10
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Hi paulhamnd,

Thanks for your post on the Forum. I'm sorry to hear that you've been having a problem with that URL and that there were missing On Demand episodes of DC Legends, Blacklist, Blindspot, Elementary and MacGyver. 

I can see that we now have Series 1, Episodes 1-4 of MacGyver available on TV Anywhere now and that the other shows have also been updated, except for Elementary, which is currently up to Episode 12 on both TV Anywhere and TiVo® On Demand. I have escalated this so that we can get this updated.

For the URL issue, sometimes we change the online link, so try going to http://anywhere.virginmedia.com/ and then click on On Demand. Also, please be aware that you may have a problem loading this on Chrome.

Apologies that you've also experienced a problem raising a complaint when calling in. If there's anything I can help with further, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


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paulhamnd
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Thanks Terri

bit frustrating that it's happening again this week, same & similar programmes no updates for about 10 days. Also never heard back about my complaint that customer services are misinformed about this service.

Cheers

Paul

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Message 5 of 10
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Hi Paul, 

 

Thanks for coming back to us on this. 

 

When reporting missing assets to us, can you let us know the following:

Programme

Channel

Series 

Episode 

(IE: DC Legends of Tomorrow, Sky 1, S2 Ep13)

 

Having this information means we can instantly know exactly what is what meaning a quicker resolution for you Smiley Happy 

 

I've raised up these programmes again for you with the relevant team to resolve.

DC Legends of Tomorrow, Sky 1, S2 Ep13

Blacklist, Sky 1, S4 Ep14

Blindspot, Sky Living, S2 Ep16

 

Elementary is already there. Elementary S5 Ep13

 

Once I hear back to say the others have been loaded, I'll let you know.

 

Thanks,

Kath_F
Forum Team

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paulhamnd
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Thanks Kath
DC Legends of Tomorrow, Sky 1 is now up to date
As of 14.30 today the following are still a couple of episodes behind what is available on the Tivo box
Flash, Sky 1 ser 3 ep 15 & 16
The Blacklist, Sky 1 ser 4 ep 14 & 15
Elementary, Sky living ser 5 ep 14 & 15

& still no response to my complaint of the 10th Feb
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paulhamnd
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

another week and still no updates

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Message 8 of 10
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Hi paulhamnd, 

Thanks for sticking with us here in the Community. 

The complaint details from the 10th February are showing as resolved so you wouldn't here back from anyone regarding this. It looks as though we applied a credit to your account and upgraded you. 

If you are not happy with this resolution then we can certainly look in to this again. Just come back and let us know.

Thanks,

Kath_F
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paulhamnd
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Hi Kath
thanks for looking into this but the credit is a regular discount following last contract - NOTHING was done about my complaint & as it hasn't been followed up how could it be resolved?
Please look into this again, thanks
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Message 10 of 10
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Re: missing programmes on http://anywhere.virginmedia.com/on-demand/browse/tv/

Thanks for responding paulhamnd,

 

We're unable to apply credit relating to TV Anywhere as this is a free service provided to customers.

 

I am sincerely sorry for any bother experienced.

 

I've sent you a private message so that we can discuss your dissatisfaction further.

 

Speak soon,

 

Nat_J

 

 


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