Menu
Reply
  • 8
  • 0
  • 0
dymjim
Tuning in
662 Views
Message 1 of 6
Flag for a moderator

iplayer buffering

Followed your advice 3 times since you suggested it but still buffering, I was under the impression that virgin was the one to have for speed, not sure I should have stuck with sky. Have an engineer coming on Thursday so hopefully the hands on approach will do the trick.

0 Kudos
Reply
  • 8.99K
  • 484
  • 1.08K
jb66
Alessandro Volta
639 Views
Message 2 of 6
Flag for a moderator

Re: iplayer buffering

BBC Iplayer buffering on the Tivo has been an issue for years, a local technician cant fix it either. If it was a signal fault it would buffer on all catchup not just BBC
0 Kudos
Reply
  • 4.5K
  • 111
  • 1.26K
frank_gm
Community elder
630 Views
Message 3 of 6
Flag for a moderator

Re: iplayer buffering

Given that you have posted several times regarding problems with your service, TV and broadband, then perhaps the problem is larger than just iPlayer and, hopefully, the engineer will be able to sort things out.

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
0 Kudos
Reply
  • 4.04K
  • 202
  • 903
cybmole
Community elder
1,109 Views
Message 4 of 6
Flag for a moderator
Helpful Answer

Re: iplayer buffering

While you wait for the engineer, test i player on pc or tablet. See if you get the same buffering issue on all devices, or not.useful evidence either way

  • 8.23K
  • 261
  • 569
Forum Team
Forum Team
406 Views
Message 5 of 6
Flag for a moderator

Re: iplayer buffering

Hi dymjim,

I'm sorry that you have been experiencing a problem with your BBC iPlayer app buffering on your TiVo®. As an engineer was booked in, this indicates that tests were showing a problem on the line.

Checking into this, I can see that the engineers have been out. Has this fixed the issue you were having with your service?

 

Kind regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply
  • 7
  • 0
  • 2
Skydancer
Tuning in
330 Views
Message 6 of 6
Flag for a moderator

Re: iplayer buffering

BBC iPlayer buffering and slow TV Guide on the TiVo box can NOT be fixed by engineers. It is a design fault. You need the new V6 box.

Don't waste time with tech support. They are clueless and just read from a script (except one that I just happen to connect to who told me about the fix). 

I was on the verge of leaving for Sky but decided to complain in writing. I eventually received the new V6 box and can testify the issue has vanished into thin air! 

0 Kudos
Reply