I had an email from Virgin yesterday offering a new V6 box. I went on Live Chat and asked for reassurance that what I had recorded on my Tivo box could be transferred to the V6 box. I was told that it could be, once the V6 had been installed, by calling 150, option 1, and asking to speak to the V6 team. Happy with that assurance I ordered the V6, as did my brother after I'd passed on the advice to him.
Then today my brother sent me a link to this thread. After reading it I rang 150, went through the options and was told by someone on the V6 team that the recordings cannot be transferred BUT that they can arrange for me to view them. How that could be done wasn't explained, but I imagine it would again involve frustrating 'phone calls to someone whose first language isn't English, speaking at 100 miles an hour. She also said that the V6 "works through the internet" so does that mean that if my broadband service fails (as it did yesterday morning for 2 hours), I can't get any service through the V6?
Based on this experience, I'll be cancelling the V6 order.