I'm sorry to hear that your getting this error on your TiVo® service. I'll be happy to help check this out for you.
I have contacted your box remotely and there does appear to be a signal issue. Mainly there is an issue with the 'Smart Card' status showing incorrectly. To amend this I have sent an update to your box to try and resolve this. In order for this to fully process I would like you to power off/on the box to refresh things. If you can let me know if this has fixed the error for you that would be great.
I'm here if you need me
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Welcome to the community and I'm sorry to learn that you're having issues with your Virgin box.
I would like to take a look into this for you but I will need to gain access to your account so if you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.
I'm having the same issue. The TV is playing fine in the background but there's just this huge error message covering part of the screen saying to call. I called and the person I spoke with tried to do something but didn't sound very sure himself as he kept asking me to repeat myself constantly and then escalated the call and I've had no calls since. Very annoying as we can't really watch TV as the message is blocking our screen but would also struggle to wait in for engineer if we needed one as we work during the week out of town.