Re: error code 7400 and no reply for customer support
4 weeks ago
Error 7400 means it needs to be activated, you'll need to contact 0800 953 9500, then choose option 1(if using a mobile linked to the account) then options 3, 2 and then 1. Lines are currently closed so you will need to call at 8am to best avoid the queues.
** I work for VirginMedia but all opinions posted here are my own.