Virgin Media Community

[Pratap]

Hiya,

Yesterday night, I activated my TiVo box and encountered an error (7400) mentioning  'Sorry, there seems to be a problem. To fix this please call us ....'. The code on the error is 7400. I can still watch channels 1-5 but not any other channels. This error is floating around the screen. 

I tried calling the given phone-number and voice message suggested everything is working fine.
I've tried rebooting etc but nothing has worked so far. Thought I'd give the forum a go.

On thhis forum, I have seen other users also encountering this same issue. Apart from finding a solution, I would also like to know, why this error occurs? I don't think I could get an answer without joining this forum as can't get much out of voice-call help. 

Cheers

Pratap
Any ideas?

[Ernie_C]

7400 means that the box is not active on the cable network.

This usually happens when the box has been powered off for some time.

You will have to call in to get it re-activated in the short-term.

[Craig_D]

Hi Pratap

Welcome to the Community, I'm sorry for the problems you're experiencing with your TV service recently.

I've been able to locate your account to take a closer look and can see you've been able to give our team a call and hits were sent, I hope that means that this issue has now been resolved? 

If not, let me know and I'll do everything I can to help to put things right.

Take care

Craig

[Pratap]

Hi Craig,

Yes, the issue was resolved. Thanks for following up.

Cheers

P

[Craig_D]

HI Pratap

Brilliant news, thanks for taking the time to let me know.

We'll be here if you need any assistance moving forward.

Craig