Spoke to the virgin media team about downgrading to just broadband, offered to me @£29 pm.
Was meant to be called back but never got a call so called them back as I’m being disconnected tommorow, only to be told it would be the full price of £45 & would do anything for me! Great customer service.
It's a shame you didn't get the Vivid 200. Sorry to hear that the lady you spoke to did not called you back. No worries, we'll certainly take note of your dissatisfaction to make improvements about situations like this.
I'm hoping that representative explained the reason why you couldn't get the same deal.
If you're still unhappy you can check our Complaints Code of Practice by clicking this link.