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tweety55
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disconection

after my bill went from £37  to £51 with virgin media. i rang up to cancel. For my £51 i was just getting med tv/freeview/ which i get free anyway! a tivo box  and free calls weekends. When i rang to cancel i was informed twice that my balance was £23 80.  when i rang again to pay it was£74 . after a lot of disagreeing i paid. Virgin media NEVER EVER tell you the right amount. they all say something different. and why have they not got a customer services in the uk? they have robbed me! i am going back to the old fashioned days and having NO INTERNET now. im just going to get more data on my phone. why do we pay for free view???  RIP OFF

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Re: disconection

Hi tweety55,

 

Thank you for your post. I'm sorry to hear this. 

 

Did you discuss with the team about what other deals we could offer? 

 

Was the amounts being advised for the final bill?

 

^Martin

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