on 19-07-2022 19:04
After lose of services from 3/7 through to 14/7,when an engineer was finally sent out and had to replace both boxes,I was told I was due compensation for lose of services,but as yet have not been contacted by virgin or credited anything through my account.
Could some please take a look.
Answered! Go to Answer
on 19-07-2022 20:43
You've posted in the mobile section of this forum, but referred to "boxes" being replaced, which makes me wonder if you're talking about TV or broadband service?
You can view the automatic compensation scheme here which covers landline & broadband outages.
Otherwise - what are the services you had problems with? I'm guessing - as above - that it wasn't mobile.
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on 19-07-2022 20:43
You've posted in the mobile section of this forum, but referred to "boxes" being replaced, which makes me wonder if you're talking about TV or broadband service?
You can view the automatic compensation scheme here which covers landline & broadband outages.
Otherwise - what are the services you had problems with? I'm guessing - as above - that it wasn't mobile.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 19-07-2022 21:15
Oh sorry still getting to grips with it.
The problem was with the tivo boxes,no on demand,Internet,netflix,connectivity.
Could you please put it the correct place.
on 22-07-2022 13:53
Hi Bryan8,
Thanks for your post and apologies to hear that the credits went added to your account after having a fault.
I can see that you've spoken with my colleague Lee via private message and he has sorted this out for you.
Should you have any further issues, please let us know.
Thanks,
on 22-07-2022 19:48
Thankyou all sorted nowm
on 25-07-2022 09:23
Hey there @bryan8, thanks for reaching out to us.
I'm happy to hear everything has been sorted for you regarding your services and compensation.
As always, if you ever need anything, reach out to us here and we'll happily assist 🙂
Kind regards.