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Deanofr
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channels

I would like to say that I have the full house package which is getting more expensive and with them dropping off my favourite channels like Gold and Dave plus possibly losing some more. I have emailed virginmedia with my concern about this has when contract was agreed we had these but now we do not have these channels! has our contract been broken! But has yet 2 weeks later no reply. I believe that we should have a reduction in our monthly payments to compensate for this. I have like many more been a customer to these for many years. I think that the customer care is getting worse! I am sure that a similar bundle with a different supplier is out there wanting  our custom .

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jamesofmerton
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Re: channels

no your contract has not been broken. it says in the terms in your contract that channels can be added and removed at any time. sky and bt have similar terms.

interested to know what email you used as virgin media do not have a public email address for customers.
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Deanofr
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Re: channels

I emailed webteam@virginmedia.com with my complaint

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keenrw
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Re: channels

All channels are now back I'm happy to say 👍👍👍, only found out this morning.

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