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messanger2019
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cancel contract when asked before end of term

hi there i wonder if someone can have help me please 

when i called virgin in november last year  2018 to disconect my broadband tv plus internet , because of continuse problems (an 5 engineers later ).an very lowe broadband was only getting about 28 to 36 mb out of hundred ,i was offered credits to my account to stay as my contract ended on 26 janaruy,i was told because the over demand in my area .that this was corsing the problems ,an they where working on fixing it . i was told a month an be fixed ,then it got changed to 3 months .an even now the say it going to be end of month still. jan 2019 i aked to leave and termat my contrat on the 26 jan.!!!! 

now i call back on 26 jan to see what was on offer i was told that i hadnt give them 30 days notice to ternate my contrate .and i know i did !!! .an now because i whent to a new contrate .they charged. me £58.50. for january i complaint about this and they credited me for it . whitch i was very pleased about

.but because my new contract dont start till  21 first of feb2019 they charged me again for this i now have bill for £111.57 for jan this is so not fair because if they had dicounected me when i asked i would of not encored these charges

and being a single dad of two teenages an self employes with jan an feb  being my worst time for work as not many people have money just after christmas .this has now put me in a very nasty delemer. i really feel they keep your contract running between contrats to earn more from you is this really fair .????????????

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Re: cancel contract when asked before end of term

Hi Messanger2019,

 

Sorry to hear of this allegation.

 

I'll pop you a quick PM so I can get some details

 

kind regards,

John

John_GS
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messanger2019
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Re: cancel contract when asked before end of term

checked my private messages an no pm message recieved ????
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Forum Team (Retired) David_Pn
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Re: cancel contract when asked before end of term

We are sorry about that.

 

We'll try to send the private message again.

David_Pn
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messanger2019
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Re: cancel contract when asked before end of term

 

Hi,

 

As the account is bill for the month ahead, the statement has been generated as normal.  This is automatically adjusted to reflect the credit once the TV service disconnects. I can see that the package change has taken affect today and that the credit has been applied meaning the bill for £111.57 has been adjusted to £34.13.

Thanks, 

Nat L

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Re: cancel contract when asked before end of term

Glad to hear Nat L was able to help resolve the query messanger2019. If you need us again please don't hesitate to get in touch.

 

You can text our cable specialists on 07533051809 we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-7pm Monday - Friday.

 

Alternatively, you can text our mobile specialists on 07533016422 we’ll be able to get this sorted out for you. Texts are free for Virgin Media customers, and we’re open 8am-9pm Monday - Friday, 8am-8pm Saturday and 8am-6pm Sunday.

 

Rob

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