My virgin box has a blue light and a red flashing light and is just stuck on the starting up screen. Is there anything I can do?
Welcome to our forums and thank you for your post. I'm sorry that you've been experiencing TV issues, we can certainly work to resolve this for you.
Silly question, have you tried turning it off and on again from the wall/switch on the back? Have you also ensured that all cables to and from the box are connected securely?
Could you also let me know which type of box you're using and whether the lights are labelled?