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starlinga1
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billed after account had been closed

in the hope that this reaches a member of customer services that actually give a damn about customer services here is what I have to say. I decided to end my contract with you back in July. This was due to the V6 box being incompatible with surround sound. A disconnection date was set for 26th July. On the 30th July I called in to say that my services were still active. I was assured I would not be charged for this mistake. Then to my utter dismay I received a bill for an outstanding amount. I again contacted yourselves explaining the previous situation & to inform you I would not be paying for your mistake. I had to response to this so I assumed it had all been put to bed. Then low & behold I received a letter from a debt collection agency acting on your behalf demanding payment. To keep them at bay I had to pay this bill. Since then I have contacted you on several occasions explaining the whole situation over & over again and still no one has come back to me.

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Forum Team (Retired) Ben_N
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Re: billed after account had been closed

Hi starlinga1,

 

I'm really sorry about the issues you've had so far with this. 

 

Have you received any further communications from us regarding this? 

 

Thanks

Ben_N 

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starlinga1
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Re: billed after account had been closed

good morning

 

I did receive a call from a member of Virgin team apologising for the error made and ensuring me that I would receive a cheque to cover the charge I was incorrectly billed for. I was told this would take up to 6 weeks. Well I still haven't received this cheque and his has been longer than 6 weeks.

please investigate with some urgency.

 

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Re: billed after account had been closed

Hi starlinga1,

 

Sorry for the delayed reply.

 

Have you received the cheque since posting?

 

Let me know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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starlinga1
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Re: billed after account had been closed

I have not recieved any cheque

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Forum Team
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Re: billed after account had been closed

Apologies. 

 

Please can you drop us a text to our cable specialists on 07533051809. They are available between 8am-7pm, and will assist you with this.

 

Let me know how you get on

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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starlinga1
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Re: billed after account had been closed

 I can confirm that I am still waiting for the cheque

this really isn't the best way to win my business back

 

 

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Message 8 of 10
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Re: billed after account had been closed

Did you text the number as advised? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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starlinga1
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Message 9 of 10
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Re: billed after account had been closed

No i haven't. I don't see why i should have to chase this down. This has been going on for several months now. I had a call last year saying i would be sent a cheque. Why is this my responsibilty? 

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Re: billed after account had been closed

The reason being the team would be able to assist you and sort this out.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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