in the hope that this reaches a member of customer services that actually give a damn about customer services here is what I have to say. I decided to end my contract with you back in July. This was due to the V6 box being incompatible with surround sound. A disconnection date was set for 26th July. On the 30th July I called in to say that my services were still active. I was assured I would not be charged for this mistake. Then to my utter dismay I received a bill for an outstanding amount. I again contacted yourselves explaining the previous situation & to inform you I would not be paying for your mistake. I had to response to this so I assumed it had all been put to bed. Then low & behold I received a letter from a debt collection agency acting on your behalf demanding payment. To keep them at bay I had to pay this bill. Since then I have contacted you on several occasions explaining the whole situation over & over again and still no one has come back to me.
I did receive a call from a member of Virgin team apologising for the error made and ensuring me that I would receive a cheque to cover the charge I was incorrectly billed for. I was told this would take up to 6 weeks. Well I still haven't received this cheque and his has been longer than 6 weeks.