Virgin Media Community

Cannot login to Connect App

I received a new Hub 3.0 yesterday and whereas I could previously use the Connect app to measure hub and device speed, it no longer connects to the hub. I have ceared cache, removed and re-installed app but sti not recognising the hub so it sees thi...

Resolved! Screen goes black after watching UHD

Hi,I just got a new LG TV, watching normal HD channels works absolutely fine until you switch to a UHD channel. The UHD channel works absolutely fine while watching it, but when I try to switch back to a normal HD or any channel the screen goes blac...

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

Port Forwarding to WD My Cloud Home

Hi ThereI'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I g...

TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

Change account number on the app

Hi I have a new contract and need to change the account number associated with my email so I can access the new information with the app. Can anyone advise. Thanks

Installation - Poor Customer Service

Hi all,Was wondering if anyone could help, especially if they've had a similar experience. 25/03/2024 Pre-installation was complete. 01/04/2024. The Virgin engineer turned up, no green light on the junction box outside, would not work/connect so the ...

Manuel payments

Can I make manual payments instead of DD pay over the phone

WiFi pod order one

Good afternoon I’ve been with virgin for about a month now I have volt 1gig fibre package I get wifi max included in this. I done a scan the other day I got like less than I’m suppose to when I go to order wifi pod it won’t let me online says I need ...

Cancelling contract

My partner tried calling Virgin to cancel our contract the virgin agent couldn’t get through to the cancellation dept promising to call back no call back and we found out without our consent they had increased our monthly payment just a delaying ta...