Virgin Media Community

[Raheem15]

Youtube app on my tv is real slow, laggy keeps freezing then crashes and stops its getting really annoying it has got worse over the past few months. It has never run smoothly since i chose virgin tv even all the other features on virgin is just slow How do i fix this?

[Rose_B]

Hello Raheem15,

Thanks for letting us know about this.

Has YouTube showed any signs of improvement since your post?

Also does this happen on any other app such as Netflix?

I have sent signals to your box so if you could reboot by the mains and let me know if it's still the same please.

[Misscathro77]

Same here, it keeps freezing and its very annoying. My virgin box is still relatively new as it was only installed in February... not happy :-/

[Raheem15]

Still the same it stops loading most the time now

[Rose_B]

Thanks for getting back to me Raheem15,

I would like to investigate this further so I'm just going to need you to send me a private message with your address, post code and name on the account please.

You will be able to send me a private message by clicking on my name and selecting 'send me a message' on the right.

Looking forward to hearing from you

[Rose_B]

Hello Misscathro77,

Thanks for posting and I'm sorry to learn you're also experiencing problems with your TIVo® box.

Is it freezing on certain apps or live TV?

I have sent signals to the box so please ensure all cables are secure at the back of the box and reboot by the mains to check if there's any improvement.

Looking forward to hearing from you. 

[barcol]

Same problem freezes about every 20 secs !!!!

[zilch]

It's quite simply the case that the YouTube service is faulty and has been for several weeks (months?) now.

[Josh_RW]

Hi barcol,

Thanks for posting!

Really sorry to hear you're having trouble with the YouTube app.

Our technicians are currently aware of the issue with YouTube freezing/ lagging and are working to get it resolved. We'll update the Community as soon as we hear anything.

All the best

Josh

[joeyrobert]

It's been a month since the last post here and this problem is still happening. Have the technicians not managed to sort anything? I have just received a new tivo box and YouTube is laggy . It pauses every 10 seconds or so.