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GrahamUK33
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Message 21 of 32
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Re: YouTube stutter audio

Done the Speed Test. A-OK, let's go! Green thumbs up Connection suitable for TV services.
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GrahamUK33
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Message 22 of 32
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Re: YouTube stutter audio

Any progress? It seemed like we were getting somewhere, now its gone all quiet! Unfortunately the YouTube videos are still stuttering/pausing every 3-4 seconds which makes them unwatchable.
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GrahamUK33
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Message 23 of 32
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Re: YouTube stutter audio

Any idea when this stuttering/pausing issue will be solved?
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Forum Team
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Message 24 of 32
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Re: YouTube stutter audio

Hello GrahamUK33

We are still having an issue with this

It is under Ticket Reference F007338891

The current fix time for this is 04/09/2019 15:15pm

Gareth_L

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GrahamUK33
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Message 25 of 32
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Re: YouTube stutter audio

Okay, thanks for letting me know Gareth.
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jojo6969
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Message 26 of 32
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Re: YouTube stutter audio

Hi I'm also getting the same issue both on V6 boxes when will it be resolved

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poetical_verse
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Message 27 of 32
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Re: YouTube stutter audio

And mine is still the same 2 months on

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Forum Team
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Message 28 of 32
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Re: YouTube stutter audio

Hi jojo6969 and poetical_verse,

 

 

Thanks both for posting, we're still looking into this 

 

My apologies for the service issue.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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billinge
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Message 29 of 32
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Re: YouTube stutter audio

Hello all,

it's now November.  This issue was due to resolving in September, and has been a problem since June.

Is there any update on when this issue will be resolved?

Reducing quality of videos from 1080 or 4K to 720 can't be the answer surely, especially on high speed connections...

All the videos I have problems work perfectly using the YouTube app in my LG tv.

 

 

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poetical_verse
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Message 30 of 32
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Re: YouTube stutter audio

i've long since given up on virgin ever fixing this. they don't seem at all interested.

i just watch youtube via my tv or my pc now.

 

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