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GrahamUK33
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Message 11 of 32
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Re: YouTube stutter audio

Has the issue raised under reference number F007269938 been fixed? I have been experiencing issues with YouTube stuttering on some videos for quite some time. Viewing the same videos that have an issue using TiVo work fine on a PC and an iPhone.
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poetical_verse
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Message 12 of 32
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Re: YouTube stutter audio

That's exactly my issue and no it's not fixed after 2 months now

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Forum Team
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Message 13 of 32
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Re: YouTube stutter audio

That ticket number was fixed a while back.

 

Kind regards,

John_GS
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GrahamUK33
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Message 14 of 32
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Re: YouTube stutter audio

Does that mean my TiVo box needs an update to solve the issue?
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Message 15 of 32
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Re: YouTube stutter audio

Can you try this on the box for me - 

 

Home, help and settings, settings, network, connect to the virgin media service now. 

 

Kind regards,

John_GS
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drodgers2
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Message 16 of 32
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Re: YouTube stutter audio

Tried That and issue still remains. Sound cuts out/stutters every few seconds, drop quality from 1080 to 720 and it’s fine but that’s not good enough - I have 350mb broadband so 4K should be no problem, never mind 1080

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GrahamUK33
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Message 17 of 32
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Re: YouTube stutter audio

John_GS, I have tried what you have suggested as well. I am still getting stuttering/pausing on YouTube videos still. Is their a firmware update that can update our TiVo boxes to sort this issue out?
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poetical_verse
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Message 18 of 32
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Re: YouTube stutter audio

Have also tried this. My only difference is that it's now all videos stuttering and audio stopping and starting

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Message 19 of 32
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Re: YouTube stutter audio

Can you do this for me on the box;

Home > Help & Settings > Help > Our Other Products > Broadband, then take a speed test and let me know the outcome?

 

The search bar function issue is still ongoing with the fix date being tomorrow, and the fault number is F007341070

 

John_GS
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drodgers2
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Message 20 of 32
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Re: YouTube stutter audio

I have 350mb broadband

speed test results - A-OK, Connection Suitable for TV services

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