In addition to the issues we are experiencing with playing back recordings we also find that at least once a day whilst watching live TV, the YouTube app starts up randomly on its own. Is there any known fix for this issue?
I've never heard of the YouTube app opening on it's own, so that's a new one for me! I've run diagnostics on the box and I can see an issue with your Downstream Power levels. This may be the cause of your recordings issues.
I'd like to send a technician to check this out for you and adjust your levels. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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