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YouTube app not working

rroberts
Joining in

on ‎29-10-2021 08:26

Since yesterday, the YouTube app is not working on our TiVo box. It just has a spinning sign.

All other apps are working so it's not the network.

Any help?

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎29-10-2021 11:46

If other apps & VoD works, then the box's internet connection is proven ok. Checking the heartbeat light on the front-left is a good test of this - it should be on and not flashing.

Have you tried restarting your TiVo, using Home > Help & Settings > Clear or restart?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
Forum Team
Forum Team

on ‎02-11-2021 11:24

Hello rroberts

 

Thanks for taking the time to post in regards to problems using the YouTube app on your set top box, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

It's been a few days since your post so we're just checking back in to see if the advice offered by japitts has helped resolve the issue or if it is still ongoing?

 

Let us know if you need any further help with this.

 

Rob

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