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Yesterdays TV Outage

blarer
Joining in

on ‎03-12-2021 11:05

Virgin Media are quite capable to email me when they want to sell me something but seem incapable of emailing me when something goes wrong and an explanation is needed. Customer Service ? not really.

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎03-12-2021 17:37

What's the service issue you're having?

If you explain the fault you have, we can perhaps help.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Paul_DN
Forum Team
Forum Team

on ‎06-12-2021 11:57

Hi blarer,

Thank you for reaching out to us in our community and welcome, sorry to hear you weren't happy as you weren't informed Via email around out TV fault, we did constantly update our customers here and Via Social Media, how are thing your end now, are you still facing any issues?

Regards

Paul.

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