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Alibongo38
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Whilst account issue

Made complaint week last Friday again by the app heard nothing with regards to the matter I’m sick of continually phoning to get told someone will ring me back regarding the issue someone never does. U only have to look on the notes of the account since October iv been totally disconnected as someone signed up to virgin in different name but same address took money from my bank £102 for a bill I didn’t owe now iv £220 bill for contract of £74 month and since Xmas it’s still not been sorted now my account is suspended. I requested transcript of all communications since November and still yet to receive it. Customer service told me there was a outstanding bill last time which I paid only to find out my hadn’t been produced so hope u can see y I’m not paying it as on my account it’s not even showing that money was paid 

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LittleMick73
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Re: Whilst account issue

Hi As this is a public forum it is unlikely virgin will comment on here regarding bill issues, they may send you a private message after about a week, your best option is to phone and go down the thinking of leaving us route you will get through to a person in the UK who know what they are taking about and hopefully will solve the issue.Regards Micky
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Forum Team
Forum Team
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Re: Whilst account issue

Hello Alibongo38

Sorry to hear this 

As you have stated you have made a complaint already 

Have you been given a complaint reference number yet 

It would be best to wait for the complaints team to get back in touch with you 

They are a good bunch and will make sure everything is resolved 

Regards

Gareth_L

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