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Davemc1708
On our wavelength
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Message 1 of 6
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WANTING TO UPGRADE

Virgin customer around 20 years. Want to upgrade to V6 and my hub. Paying £1600pa to virgin for services. They want to charge me a £20 installation fee. Really?

I am hoping that somebody with a little sense and customer suaveness (if thats a word) is able to assist.

Thanks

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Cueball99
Rising star
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Message 2 of 6
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Re: WANTING TO UPGRADE

 That's about the going rate.

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Jomodu
Up to speed
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Message 3 of 6
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Re: WANTING TO UPGRADE

Exactly the same. 20 years on full package. Quoted me £119 to upgrade my Tivo box to V6!!!

is this right? 

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machineghost
Fibre optic
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Message 4 of 6
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Re: WANTING TO UPGRADE

It is free if your old one is broken, that is, it can’t load and always crashes etc

at least that is what I argued last year, it is their job to ensure the equipment works... earlier than a V6 can’t handle bbc iPlayer fo instance or netflix

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Forum Team (Retired) Craig_D
Forum Team (Retired)
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Message 5 of 6
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Re: WANTING TO UPGRADE

Hi all

 

To confirm upgrade prices, we'd have to recommend you give our team a call on 150 from any Virgin line or 0345 454 1111 from any other so we can fully clear security and discuss this with you in full.

 

We'd love to hear how you get on

Craig


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zilch
Fibre optic
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Message 6 of 6
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Re: WANTING TO UPGRADE


@machineghost wrote:

It is free if your old one is broken, that is, it can’t load and always crashes etc

at least that is what I argued last year, it is their job to ensure the equipment works... earlier than a V6 can’t handle bbc iPlayer fo instance or netflix


My TiVo box can handle iPlayer, Netflix and YouTube perfectly.

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