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Fell3255
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Virgin support

Good afternoon,

Yesterday I booked an engineer to come out and have a look why I am unable to get the correct cables connected to my tivo box. 

Since then I have fixed the fault and no longer need an engineer to visit my home of residence. 

 

Tried ringing up the help desk they said I had to go on to the virgin media help website to cancel my appointment with the engineer. I went on the website at 1500 today to be met by a message saying come back during the open hours to have a Web chat with one of the team. The open hours are during 0800 and 2000.

Does anyone have any ideas on how I can cancel an engineer appointment.

Thank yoy

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Superuser
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Re: Virgin support

Sign into My Virgin Media page https://my.virginmedia.com/ with your primary username and password.  You should see the appointment in a banner towards the top of the page.  You should be able to cancel it from there.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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