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Kate63
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Virgin Media Store My Devices

My devices on Virgin Media Store have not been showing up ever since they were deleted this morning after I reported that I was unable to access my purchases TV series and films. Virgin Media Store Customer Services deleted all my devices on the Virgin Media Store.  I informed Virgin Media Store Customer Services that all my devices are gone and have not come back on my computer.  It is also affecting the Virgin Media Store app that I use on TiVo.  Please can anyone advise me what to do as customer services was not helpful.

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Very Insightful Person
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Message 2 of 5
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Re: Virgin Media Store My Devices

Now that you have no devices associated with your Virgin Media Store account, I guess you will have to register the devices you want to use. This is done by logging into your account on the device and starting to watch something you have previously purchased (or purchasing something new).

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Kate63
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Re: Virgin Media Store My Devices

I have done that and it does not work as I cannot see my purchases anymore as my devices are still blank after I signed in.

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Kate63
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Re: Virgin Media Store My Devices

Please can you help me to register my devices.  Thank you.

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Re: Virgin Media Store My Devices

None of the forum team here have access to the Virgin Media Store systems.

You'll need to go back to them - https://www.virginmediastore.com/pages/contact
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I work for Virgin Media - but all opinions posted here are my own
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