Virgin Media Community

[Dawngrogan]

My virgin V6 loses signal to Tv when trying to watch Netflix. Connects to Netflix but when playing a show goes to 2% and then loses TV signal have to switch box off and on again to get signal back. Can watch tv channels catch up and on demand only with Netflix. My other v6 boxes seem to be fine

[dannylau]

what tv do you have? 

[Dawngrogan]

I have an LG TV. Netflix had been working perfectly, since I had the V6 box over 2 years ago just suddenly started having this issue on Monday.

[Robert_P]

Hello Dawngrogan

Thank you for posting on the forum and welcome to the community. Sorry to hear of the Netflix buffering issues, is this via the application on the V6 or the channel?

How is the V6 connected to the TV?

Do you experience this when trying to watch Netflix on other devices?

Thanks 

Rob

[Dawngrogan]

It does not buffer it completely loses connection to the tv. I am then unable to return to the virgin channels et have to switch V6 box off and on again to regain connection. V6 is connected wirelessly to internet but have not problems watching on demand catch up or youtube or anything apart from Netflix. Don’t have this problem on my other V6 box or my Now Tv box with Netflix 

[Dawngrogan]

V6 was connect by virgin through HDMI and had been like that since it was fitted over 2 years I think and was working perfectly until about a week agai

[Robert_P]

I'm going to send you a Private Message to request more information to look into this further for you Dawngrogan.

Thanks

Rob