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Farah616
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V6 box stuck on 'starting up' screen

V6 box has been stuck on the start up screen since yesterday. The box keeps flashing orange and red. The welcome screen comes up and then switches to a downwards facing arrow with a box underneath. Have a chat via message to an agent said to reboot after 3 hours. Called the contact centre 4 times and kept getting cut off as they can't hear me for some reason. Highly annoying  I don't understand how I'm meant to get this issue resolved if i can't speak to anyone. 

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Forum Team
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Re: V6 box stuck on 'starting up' screen

Hi Farah616,

 

Welcome to the forums and thank you for posting. I'm really sorry for any issues you've had with your services, or difficulties you've experienced when trying to speak with us.

 

It looks like you've already been in touch with our support teams since your post. How's everything been? Is there anything further we can assist you with for now?

 

Thanks,

Rachael

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