V6 box has been stuck on the start up screen since yesterday. The box keeps flashing orange and red. The welcome screen comes up and then switches to a downwards facing arrow with a box underneath. Have a chat via message to an agent said to reboot after 3 hours. Called the contact centre 4 times and kept getting cut off as they can't hear me for some reason. Highly annoying I don't understand how I'm meant to get this issue resolved if i can't speak to anyone.