Menu
Reply
  • 3
  • 0
  • 0
Jontypaine
Joining in
414 Views
Message 1 of 6
Flag for a moderator

V6 box recordings pixelated

Hi,

I am having problems the last few days with my v6 box. Recordings are having bad pixelation and crackling noises. 

Is there anything that can be done to correct this?

Thanks. 

0 Kudos
Reply
  • 606
  • 60
  • 138
Cueball99
Rising star
382 Views
Message 2 of 6
Flag for a moderator

Re: V6 box recordings pixelated

If it's only happening with recordings and not live TV then it's likely to be a faulty hard disk. You'll need to call VM and report the fault.

You'll need a new box so will lose everything you have recorded, so watch what you can before the engineer arrives.

0 Kudos
Reply
  • 3
  • 0
  • 0
Jontypaine
Joining in
378 Views
Message 3 of 6
Flag for a moderator

Re: V6 box recordings pixelated

 


@Cueball99 wrote:

If it's only happening with recordings and not live TV then it's likely to be a faulty hard disk. You'll need to call VM and report the fault.

You'll need a new box so will lose everything you have recorded, so watch what you can before the engineer arrives.


Thanks @Cueball99. It seems it is now happening on live TV also. 

I will call VM to report the fault. 

0 Kudos
Reply
  • 1.07K
  • 49
  • 99
Moderator
Moderator
299 Views
Message 4 of 6
Flag for a moderator

Re: V6 box recordings pixelated

Hi Jontypaine,

Thanks for your first post and welcome to our forums page.

Have you spoken to the faults team about this and got it resolved since your post?

If you haven't, please let us know and we will be happy to help.

Lindsey_C

0 Kudos
Reply
  • 3
  • 0
  • 0
Jontypaine
Joining in
295 Views
Message 5 of 6
Flag for a moderator

Re: V6 box recordings pixelated


@Lindsey_C wrote:

Hi Jontypaine,

Thanks for your first post and welcome to our forums page.

Have you spoken to the faults team about this and got it resolved since your post?

If you haven't, please let us know and we will be happy to help.

Lindsey_C


Hi Lindsey,

I haven’t spoken to the faults team as yet. Is this something you are able to help with?

Thanks,

0 Kudos
Reply
  • 1.07K
  • 49
  • 99
Moderator
Moderator
272 Views
Message 6 of 6
Flag for a moderator

Re: V6 box recordings pixelated

Hi Jontypaine,

Thanks for getting back to us. How are things since your last post?

When did you last do a full reboot on your box?

Are you also having any issues with the on-demand/catch-up service?

Please let us know how you get on and we will be more than happy to help further.

Regards

Lindsey_C

0 Kudos
Reply