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Peterobbs
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Message 1 of 8
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V401 error

Hi,

I am hoping some one can help as no one at virgin media can sort this out.

I have 2 tivo boxes in different rooms, both connected to wifi. When i try to watch a recoded program from one box on the other one i have error code V401.

I have been on the phone,what seems like hours to VM,but just restarting the boxes doesnt help.

I have read the various threads on this but am none the wiser

Help!!!

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Very Insightful Person
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Message 2 of 8
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Re: V401 error

On each box, navigate as follows:

Home > Help & Settings > Settings > Network > View Network Status >

and report for each box:

Link Status

Signal strength

Connection Speed

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Peterobbs
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Re: V401 error

Lounge box,

Connected 2.4GHZ

50%

78Mbps

 

Bedroom Box

Connected 2.4Ghz

70%

78Mbps

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Message 4 of 8
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Re: V401 error

... and that demonstrates your issue.

Your connections are too slow.

While two V6s connected by WiFi to your Superhub can work successfully, they almost certainly have to be connected to strong 5GHz WiFi signals.

Your low signal strengths on 2.4GHz suggests that WiFi propagation in your home is not good.

You could try connecting both to 5GHz WiFi. The signal strength will be lower as the reach of 5GHz is lower than 2.4GHz but the connection speed will be higher and may be enough to hold the connection better.

Of course, you should consider using an Ethernet connection, rather than WiFi, via direct Ethernet cable if one of the V6s is close to your Superhub or Ethernet over powerline adapters if not.

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Peterobbs
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Message 5 of 8
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Re: V401 error

What speed do you need for reliable multi room operation ? 

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Very Insightful Person
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Message 6 of 8
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Re: V401 error

It’s not all about speed. The quality of the connection is perhaps more important.

Your configuration is the worst possible.

The 2.4GHz WiFi band is very congested. Your neighbours’ 2.4GHz WiFi will be interfering with yours. Use any of your WiFi devices to look and see how many 2.4GHz signals you can see. 

To get a stable connection, you MUST consider what I previously advised.

Try initially connecting the V6s to the 5GHz WiFi signal and report their info from View Network Status and see if MRS is more stable.

I doubt you will achieve great figures on 5GHz but it may improve things.

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Peterobbs
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Message 7 of 8
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Re: V401 error

Ok, I will do that and report back

Thanks 

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Forum Team
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Message 8 of 8
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Re: V401 error

Thanks Peterobbs, 

 

Keep us posted. 

 

Cheers

Katie - Forum Team


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