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oldfield04
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Message 1 of 14
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V401 error .....

Got two new V6 boxes on Thursday. Can't stream from either to either. Just gives an error code V401 ???

Any quick fixes?

And yes I have rebooted everything and unplugged and knocked on neighbours to ask them to unplug all their stuff too ..... and I've stood on my head to drink a pint of water .... AND I've given the boxes ample time to "settle into their new network" home.

They are currently recognising one another which is a bit of a bonus.

Allegedly 200mb broadband as well.

 

 

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oldfield04
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Message 2 of 14
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Re: V401 error .....

WiFi signal strength of TIVO-C68000020097AF0 is -56dBm.
WiFi signal strength of TIVO-C68000020082F25 is -59dBm
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oldfield04
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Re: V401 error .....

OK. After much messing and contacting VM dedicated V6 tech it seems that 2.4 wifi isn't helping with this. So the alternative is to switch to 5g - I did this and up to now am receiving a good service.

For anyone interested - 

Enter your hub and ensure that WIFI is issuing 2.4 and 5g and they are both switched on. (Advanced settings - Wireless - security - enable both 2.4ghz and 5ghz - I added -5G to the end of the SSID Network name so I could tell which to connect to, then scroll down to the bottom of the page and press the APPLY CHANGES button.

Then on each of your V6 boxes in turn -

HOME - HELP & SETTINGS - Settings - Network - Change Network settings - Other options - Connect to WIFI - click on your network name (with the 5G added) - then enter your password. Then go to view network status and the Link status should say connected to 5ghz and this should be fixed until you change or reset.

Once both boxes have been set at this they should stream no problem. 

This is a workaround and am told that VM are working on the 2.4ghz connection issues.

Having done all this the ultimate way to enjoy is to wire both boxes.

I hope this helps a few of us, understand it might not work for everyone.

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Hells978
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Message 4 of 14
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Re: V401 error .....

How to you get onto advanced settings? Can only get onto settings 🤔
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Hells978
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Message 5 of 14
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Re: V401 error .....

How do you 'enter the hub'?
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Killoran
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Message 6 of 14
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Re: V401 error .....

Just had same prob today after changing old V+ boxes to V6. Your workaround still valid. Thanks!

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Forum Team
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Message 7 of 14
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Re: V401 error .....

Hi Hells978,

 

I have added a link here which shows how to access your hub.

 

Please let us know if there's any problems.

 

 

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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kmacca007
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Message 8 of 14
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Re: V401 error .....

Just wasted 30min setting up 5GHz and connecting both boxes to it. Still won’t play over wireless between boxes! Someone please help. 

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Forum Team
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Message 9 of 14
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Re: V401 error .....

Hi kmacca007

 

Thank you for taking the time to post in the Community.

 

I'm sorry to hear that you are experiencing some difficulty with the multi room streaming.

 

I have had a look at your account using your Forum details and can see the signals are not within our required specification. A potential cause of this could be the coax cable connectors are not securely connected to the Virgin Media equipment.

 

Can you please power off the Hub and check that the coax cable is securely connected to all equipment, including the wall socket and any splitters that are in use. Once the cables have been checked, power on the Hub and see if this has resolved the issue with the multi room streaming.

 

If not come back and let us know and include any error messages or codes that you may see on the TV screen for this.

 

Hope to hear from you soon.

 

Take care

 

Louise


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

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kmacca007
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Message 10 of 14
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Re: V401 error .....

I managed to get the steaming working on Thursday night, now using 5GHz. However, are you saying there is still a problem with my setup?

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