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Tvwatcher72
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Using phone as a remote

Trying to use phone as remote - get this problem

AB48CEF8-F9E2-4C44-84BE-E0C6D310FE73.png

 

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Very Insightful Person
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Re: Using phone as a remote

One possibility. Do you have Virgins Connect app installed?

Is your phone connecting to the public WiFi hotspot your hub is transmitting, instead of your home network. Several people have had this issue.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Very Insightful Person
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Re: Using phone as a remote

.. or is your TiVo an ‘old’ TiVo, rather than a V6, without an Ethernet connection to your Superhub?

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Tvwatcher72
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Re: Using phone as a remote

As I can connect to the box downstairs and not upstairs I will assume it’s the box not me. As a Reply to the other person I have tried both connections methods you mentioned , but no it changes nothing . Thank you both for replying . 

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Forum Team
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Re: Using phone as a remote

Hi Tvwatcher72.

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear you're having issues with using your phone as a remote control, and I can appreciate you're keen to get this working.

 

Have you since been able to use it?

 

Have you rebooted your box and tried to connect again?

 

Thanks,

 

Melissa_F

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