Yes, I have informed the credit file amendment team that I have paid the money in full but I don’t know when they are going to reply me or resolve the issue. I have 6weeks to move out of my house, so I need to pass my reference check but I have not been able to get any credit because they keep telling me virgin media have a note on my credit file.
In that case, forward the evidence to whichever credit reference company has the alleged debt on file, and ask for it to be removed, or marked as settled WHEN it WAS settled.. You may still run into issues if its an old debt which has recently been settled.
Not the correct procedure, but worth covering all bases....I would also do a recorded delivery to the snail mail address with a covering letter and copies of all the evidence you have. Covering letter should point out "time is of the essence" and give a say 2 week time-frame you need it resolved in.