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Lego-Head
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Upgrading from TIVO Box to V6 box

We have been experiencing a glitch with our tiro box in that it seems to stutter for example we are watching a programme and it stops and then has a groundhog day and steps back or jumps forward and we either see the last couple of minutes again or we miss a segment of the programme.

My question really is this, is there an opportunity for me to upgrade to the new V6 box, has anyone managed to do this yet?

 

 

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Superuser
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Re: Upgrading from TIVO Box to V6 box

All customers can upgrade to V6 for a one-off charge. It sounds like you have a signal issue which would be addressed when the engineer comes to install your V6, should you decide to upgrade.

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Lego-Head
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Re: Upgrading from TIVO Box to V6 box

Thanks for this update. How much is the one off payment?
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Superuser
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Re: Upgrading from TIVO Box to V6 box

It's either £64.94 or £114.94, dependent on what level of TV and broadband you have.

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Lego-Head
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Re: Upgrading from TIVO Box to V6 box

My package is Mix (M+) TV, Vivid 100 optical fibre and cal weekends telephone.  Is tis enough info to advise me what the cost to me would be?

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Superuser
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Re: Upgrading from TIVO Box to V6 box

You would pay the standard, higher price. You need to have TV XL aka Full House TV and 200Mb BB for the lower price.

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Catherine88
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Re: Upgrading from TIVO Box to V6 box

I logged into my account to look at the upgrade options (because our TiVO is running like a bag of spanners atm) and not only is there a one-off cost £64.94, but the package increases by £41.41 per month!  For us, that's just not worth the money.  If you don't have a lot of disposable income, I'd rather spend it on more important bills.  That's a fair wack of money per month to pay out. 

Check your upgrade link in your account to check.

Catherine

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Lego-Head
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Re: Upgrading from TIVO Box to V6 box

thanks I will do that now.  You are right, it's a lot of money for the service

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RayVonGeezer
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Re: Upgrading from TIVO Box to V6 box

Hi,

Regarding the one-off price, when I log into my VM account and click through to the box upgrade option, I don't get a one-off option.  Yesterday the price was an additional £41 a month for a total of £117pm plus a 60 quid setup fee , today it's an additional £29.29 a month for a total of £125.39pm and a £15 setup fee.

I'm on Full House (XL) TV with one Tivo box and one V+ box, with Vivid 150 broadband, and no discounts listed on my bill.

Any ideas why I'm not being offered the one-off upgrade?  VM seems to be creating a lot of confusion with this.

Cheers.

 

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Catherine88
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Re: Upgrading from TIVO Box to V6 box

That's bizarre @RayVonGeezer, how on earth can it change from one day to the next!  Off to have a look at mine again and see what it's coming up with. 

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