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Lordlumpus1971
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Message 1 of 7
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Upgrade

I see I can get a free upgrade to v6 box. But I have forgotten all my login details as my payments are taken straight from bank so don't get a statement and I don't know my area code for me71un so I can re-registar.

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LittleMick73
Trouble shooter
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Message 2 of 7
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Re: Upgrade

Hi can you access your bills via online if so the number is top right. Regards Micky
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Cueball99
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Message 3 of 7
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Re: Upgrade

No, they have forgotten their login details and therefore cant logon to see the bill.

 

OP, do you remember you virgin email address?, if so go to the login screen and click on the "forgotten my password" link to reset it.  Once done log in and follow the advise above, view your bills to get you area code.

You may be better of applying for the V6 box by phone in any case, use the "thinking of leaving us" option.

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Lordlumpus1971
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Message 4 of 7
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Re: Upgrade

Can't look at bills on line as can't log in

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Forum Team
Forum Team
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Message 5 of 7
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Re: Upgrade

Hello Lordlumpus1971, 

Thanks for signing up to our community forum page. It's great to have you on board. 

I'm sorry to hear that you're having some trouble accessing your online account to upgrade your box and view your bills. 

I've sent you a private message so we can get everything sorted out for you. 

Thanks, 


Dean C

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Lordlumpus1971
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Message 6 of 7
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Re: Upgrade

The last time I saw a email address on account it was blueyonder

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Lordlumpus1971
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Message 7 of 7
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Re: Upgrade

I can't log in at all as I don't know any of my log in details and everything is done by direct debit so I don't get any bills

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