Upgrade tivo box to v6

[Tictac18]

I currently have a V6 box as my primary unit, with a TIVO box in another room.  How can I upgrade the Tivo to another V6?  Can't find anywhere on web site about upgrading box only (not package/bundle).  Calling 150 has no options that seem relevant;  three times I was disconnected after 20min with their horrible music blaring out at me.   

HELP

[japitts · Accepted solution]

There won't be an option on the IVR that accounts for every specific scenario, but your best option is to use the "I have a fault" option and ask them about getting your TiVo upgraded to a V6.

If your TiVo is faulty, then it'll be swapped to a V6 as a matter of course - but you've not mentioned any issues with it.

Be aware CS may try a sales pitch on your converting to TV360. If they do, then please be very clear before accepting - TV360 is fundamentally not TiVo/V6 and there are substantial differences. You'll also lose the hard drive on your second box if you convert immediately.

In short - if you're offered TV360 then be clear about what you're accepting. If you just want to upgrade TiVo to V6 (which is entirely sensible), then "be aware".

[Tictac18]

Thanks for the response.   I had tried to get through on the phone earlier, but it kept disconnecting me.    However,  I eventually got through on the telephone, and having been being passed around 3 separate departments they finally agreed to replace the TIVO box for the V6.  But it's like getting blood out of a stone - over an hour on the phone, with at least 40 mins listening to their godawful music.  And yes, they did try to fob me off with the TV360 which I definitely don't want.  But it has now been sorted.  Just hope that there are no problems getting the new box up and running.  

[Mr_K]

I tried to get my old extra tivo box exchanged for a V6. All they would offer is the 360 set up. I declined, more cons than pros for me.