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Unable to view channel 295

I have a W02 on Smithsonian channel 295 - the only channel giving that error.

Tests have been run with apparently no fault and Tivo box has been switched off twice, leaving it off for 5 minutes at a time.

Any advice on what is the next step to diagnose please

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Re: Unable to view channel 295

Hi comedians 

 

Thanks for messaging us. 

 

Can you confirm if you are still having issues with the service? 

Are you still getting this error? 

 

Kind regards 

Chris. 

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Re: Unable to view channel 295

Hi Chris

Thank you responding, Yes I still the problem.

The channel comes up, very pixelated for a second then goes off and the "having difficulty etc..

As my wife is American it is one of her favourite channels.

Regards

 

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Re: Unable to view channel 295

Hi comedians

 

we will send you a private message 

 

Kind regards 

Chris. 

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Re: Unable to view channel 295

Thank you Chris for your assistance the techie got it back on but not sure he was quite sure how!

After various tests he found the signal from the street box was good but outside the house was low so he intended to come back the following day and run a new cable. As he tidied up strangely it came on. My wife is delighted.

 

Kind regards

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