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sotonsoldier2k8
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Unable to install TiVo

Haven't been able to install my tivo since yesterday when the engineers cabled it all up for me and it has a flashing green heart on it what is going on....

[MOD EDIT: Subject heading changed to assist community]

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Re: Fuming

Hi sotonsoldier2k8,

Welcome to the Community!

Really sorry to hear you've had trouble with your install.

I've run diagnostics on your equipment but the box appears to be offline at the moment. Are you still having trouble with this?

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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sotonsoldier2k8
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Re: Fuming

It's up and running but the heart symbol is still flashing?
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sotonsoldier2k8
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Re: Fuming

Do i need to connect an ethernet cable or something?
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Re: Fuming

Hi sotonsoldier2k8,

Thanks for getting back to me.

If the heart light is flashing then the box isn't connecting to the network properly. Also, you won't need an Ethernet connected to the TiVo® for it to function.

I'd like to arrange for a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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