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mcassidy370
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Tv says that we arent subscribed to any channels

Hi we've had TiVo for around 4 months and none of the channels work. Everytime you click on one it says finish subscription and when you click that option it says to virgin media as it was unable to subscribe to the channel. I've tried to ring virgin media countless times on the landline and mobile and they wont answer. Honestly just want to cancel it now as we've paid four months of a direct debit to them for nothing. Anyone know what the next step to take would be? 

Thanks 

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Re: Tv says that we arent subscribed to any channels

Hello mcassidy370

Thanks for your post on our Community 

Sorry to hear you are having issue with the channels 

Have you checked the cables are all tightly connected 

What box do you have and how is this connected to your hub

You can also try this from our remote control

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

If this doesn't work let me know and I can look at a few other things 

Sadly we are not able to cancel any services on here and you may need to call in 

Gareth_L

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