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Sirion · ‎03-12-2021

No Tv Service since 2/12/21 at 11.30 am Television displays message “Please retune using the menu”

No menu available to retune with I have rebooted both th3 TiVo box and the Router to no avail

Phoning 150 resulted in a text with a link to a solution The link is unobtainable

Virgin please organise an engineer

newapollo · ‎03-12-2021

Hi @Sirion

The 'Please retune using the menu' message will be from your TV set and not the VM set top box.

Check the source you are using eg HDMI1,2,3 etc using the button on your TV remote to find the VM box input

It's possible you may also need to try a new HDMI cable/port.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo · ‎03-12-2021

Hi @Sirion

The 'Please retune using the menu' message will be from your TV set and not the VM set top box.

Check the source you are using eg HDMI1,2,3 etc using the button on your TV remote to find the VM box input

It's possible you may also need to try a new HDMI cable/port.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Sirion · ‎03-12-2021

Thank you very++++ much Who knows why the HDMI input port was changed anyways all fine now.You we’re so much more helpful than Virginmedia

Gareth_L · ‎06-12-2021

Hi Sirion

If you need anything else were only a message away

Take care

Gareth_L

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