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Trying to get a technician to visit

Lisampain
Joining in

on ‎02-07-2021 10:24

Hi, after getting the dreaded green screen plus no landline and hanging on for ages to get through to a technician, I have been told that a technician will visit my home in five days!!! Five days!! This is totally unacceptable. I have asked for the first available cancellation. Here’s hoping 🤞 is this a normal wait time? If so I think I shall be changing my service provider. 

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

on ‎02-07-2021 11:16

Hi Lisampain,

You might be able to bring forward the appointment if someone else has rearranged/cancelled their appointment.

Log into my.virginmedia at the top of the page. 

Click on the Help tab (next to My Upgrades and Offers and Service Status); if you hover over that tab, a new menu will appear. 

Scroll on over to the Orders and Appointments tab and click ok.

Providing it's been arranged the visit will show there,  and you can reschedule from there if the timeslot booked is not convenient for you. 

If you're logging in using the app, open any of the pages and then use the the dots at the top to open the hidden menu. From there, you can select the Orders and Appointments tab. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Lisampain
Joining in
In response to newapollo

on ‎02-07-2021 11:54

Thanks, have tried but can’t go back only later appointments available 😕

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Lisampain
Joining in
In response to Lisampain

on ‎02-07-2021 11:58

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japitts
Very Insightful Person
Very Insightful Person

on ‎02-07-2021 11:58

Just on the specifics of the appointment, depending when you reported this, the 5days is around 2-3 working days.

For a residential service provider, that's not uncommon. Keep checking for those cancellations.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to Lisampain

on ‎04-07-2021 13:20

Hello @Lisampain.

 

Welcome back to the community page, thank you for posting on here.

 

I am sorry that there are no sooner dates showing.

 

I was able to locate your account using your forums details, I can see an appointment has been made.

 

I hope the date you have been given is suitable for you.

 

Many thanks,

Hayley
Forum Team



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Lisampain
Joining in
In response to Hayley_S

on ‎04-07-2021 19:53

Thank you. Yes I guess I’ll have to wait. Just been frustrating as looking on the forum it says if you get the dreaded green screen usually means that the box has burnt out. Wish virgin could of sent a new one and maybe an engineer too. Hopefully if this is the case he will bring one with him. Virgin really need to step up with their appointments. 

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