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To service not working

DJR4
Joining in

on ‎30-01-2023 20:17

Has anyone had issues in the AL5 area Hertfordshire unable to get any to servuce 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎30-01-2023 20:23

Hi @DJR4 

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Gareth_L
Forum Team
Forum Team

on ‎02-02-2023 10:32

Hello DJR4,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your services.

Can I please ask if your back online now?

If not please let me know.

Gareth_L
 

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