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Superuser
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Message 31 of 171
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Re: Tivo tuners missing from info

You can’t.

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chops
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Message 32 of 171
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Re: Tivo tuners missing from info


@Ernie_C wrote:

You can’t.


So how are these software upgrades distributed ? area by area over a period of several months or are they trialled in a few areas first to see if there are 'issues' ? Can a newer software version be forcibly downloaded by doing a reset or similar ?

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Superuser
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Message 33 of 171
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Re: Tivo tuners missing from info

Customers have no control over the software levels on their boxes.

Virgin Media determine where, when and what level each box has.

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chops
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Message 34 of 171
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Re: Tivo tuners missing from info

How about the V6 box does it still have the same feature that the TiVo used to have - all tuners active and continually recording the preceeding hour enabling the user to catch up by switching channels ?

 

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Superuser
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Message 35 of 171
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Re: Tivo tuners missing from info


@chops wrote:

How about the V6 box does it still have the same feature that the TiVo used to have - all tuners active and continually recording the preceeding hour enabling the user to catch up by switching channels ?

 


Post #12.

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MrsE34
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Message 36 of 171
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Re: Tivo tuners missing from info

Unfortunately, I received this update today. I am feeling pretty upset to see others have had this issue a while but there's been no fix. I use this feature every day! How are they able to keep charging more for a reduced service? I don't want the stupid update.

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AndyBJLow
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Message 37 of 171
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Re: Tivo tuners missing from info

Noticed this a few weeks ago, support no use whatsoever. Makes the device practically useless as far as I'm concirned.
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ianmac795
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Message 38 of 171
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Re: Tivo tuners missing from info

So Mod Team, will this function be getting replaced? Why do V6 still have the live tuner function and TiVo has been barred from using this function? His function was one of he main reasons I use Virgin and not Sky. I tried to contact he help desk about this but I constantly get the following online:D4CE9177-BA9A-4BBC-8E0E-6437AD140130.pngAs you can see there are 2 hours left before it closes, it’s been like this for the past week. 

Yours in utter frustration

ianmac795 

 

 

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Disappointed121
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Message 39 of 171
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Re: Tivo tuners missing from info

Same problem here, Teesside, new software version this week and lost the ability to use all 3 tuners like I had been using them since day one. Found that even if you are watching a programme and pause it, go to another channel e.g. to check football scores, and go back, then the first channel just starts again in real-time, no pause, no rewind. Work-round is to press record instead of pause I suppose. I'm off to Sky, sick of prices rising and appalling customer engagement. 

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aldaweb
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Message 40 of 171
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Re: Tivo tuners missing from info

Just got this update (downgrade) overnight. I used to use the info button to check what suggestions were being recorded and stop them if not required. Also used to sometimes just pause one channel while I rewound another. If that functionality isn’t there then it takes away the advantage of a TiVo box. Will be downgrading my subscription if it is not restored.

Most annoyed.