Tivo recordings intermittently pixelated

[rilej]

• We are fining that recordings on our Tivo box are pixelating intermittently and also same occurs when watching programme on demand

[japitts · Accepted solution]

Recordings being pixellated can be either due to the source TV signal being poor (easily tested by watching live) or by a hard drive fault (tested by pausing for a short time and watching delayed)

It's unusual for OnDemand to be affected in the same way, that would tend to suggest a video output issue - how is your live TV?

[rilej]

Thank you for the reply. Live TV is fine but finding the recordings are pixelated + jumping

[David_Bn]

Thanks for your post on our Community Forums @rilej, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing, is this happening on multiple set top boxes, or just one in particular?

If this is just on one box, it may be worth switching the boxes over to see if the fault follows the set top box, or if it remains at the outlet of the effected set top box.

I've attempted to run a flow on your equipment and it appears that this is unreachable - which tells me it's switched off. Do you leave your set top box in standby mode, or is this powered off completely?

Kindest regards,

David_Bn

[rilej]

Hi David, 

Thanks for the reply. Both boxes are always on standby or in use so not sure why you can't access them to test.

I will try swapping them in the meantime but it is not happening to the box upstairs and appears to be only some channels that have the recording issues on the Tivo box downstairs. 

Thanks Jane 

[Paulina_Z]

Hi @rilej,

Thank you for coming back to us and confirming that your TV boxes are both on standby. Have you tried to swap them around to see if this can help with the issue?

Have you tried to reboot your TV boxes to see if a system refresh can resolve this? 

Let us know how you get on so we can assist you further,

Thank you.