on 21-05-2022 14:35
I am so fed up and frustrated this should not be happening , all l want is to talk to a person . If l have to verify l am not a Robot why then is all my correspondence with a robot .
Answered! Go to Answer
on 21-05-2022 17:45
You need TV faults.. once you've dialled the normal CS number and chosen the "I have a fault" option, don't press anything else. Ignore the offer of a link, text message, self-service and whatever else. Just wait, and the queue should beckon.
Or wait here and staff should respond after a day or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-05-2022 17:45
You need TV faults.. once you've dialled the normal CS number and chosen the "I have a fault" option, don't press anything else. Ignore the offer of a link, text message, self-service and whatever else. Just wait, and the queue should beckon.
Or wait here and staff should respond after a day or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-05-2022 08:54
Good Morning @Allanwilliams, thanks for your post on our Community Forums, and a very warm welcome to you!
Sorry to hear of the set top box rebooting on a regular occurrence.
Can you possibly advise me how much space you have left on the box for recordings? Is this close to 100%?
Please also ensure that all connections are finger tight and connected securely for me
Kindest regards,
David_Bn
on 24-05-2022 09:27
all conbections are fine storage never above 66%. An engineer is coming today👍
on 26-05-2022 09:31
Thanks for posting on our community forum
Glad to hear you managed to get the engineer booked, how did the visit go? Is the issue now resolved?
Regards
on 26-05-2022 13:53
The engineer arrived on time very nice man changed the box no quibble or drama .
Kudos to virgin👍
on 28-05-2022 14:09
Hi there @Allanwilliams, thanks for the update.
I'm glad to hear this box has been changed for you to resolve the issue, if you need anything further we are always happy to help.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules